With all business networks and technology, there are always issues to be overcome. Your IT assets need to be constantly inspected and patched to ensure that operating systems and other key software components can continue to run efficiently.
With many businesses now online, the risk of malicious attack of your network is ever present. Servers have to be constantly maintained and checked for potential issues that can all have serious consequences for your business.
That’s why we have invested in software that helps our team to manage reporting, tracking and resolution of any issues you may experience.
Get IT Support for your business If your network is currently unsupported or you would like to implement world class software to drive your business, call CCS on 0800 612 9523 to arrange a no-obligation IT review.
RemoteCare™
RemoteCare™ provides your business with a direct link to our business. Don’t waste time or money on the telephone reporting faults and requesting assistance. Help us to help you by providing relevant information direct to our helpdesk when you need IT support. Remote Support
In 90% of cases, we can resolve issues via our RemoteCare™ solution. After you give your permission, RemoteCare™ enables our engineers to take control of your PC via the Internet. You can monitor everything our engineer does on screen so you can also use the experience as an opportunity to learn how to do things.
RemoteCare™ for Internet Customers
If you are an Internet client of CCS and you do not have an IT Support agreement, you can use our one-time support tool. We normally use this when we have to reconfigure your email client. This type of support is instigated by our helpdesk who should be contacted before use. Just email helpdesk@ccssupport.co.uk to arrange a suitable time for support.
Issue Reporting
Please help us to help you by requesting support via our ticketing system. Our ticketing system provides an audit trail for your IT support requests and helps us to provide a better support facility to your business.
Our ticketing system allows each member of your team to raise their own requests direct from their computer or from a colleague’s computer for helpdesk support. Our ticketing system can be used for reporting the following issues:-
• Software Issues • Error Messages • Microsoft Office Problems • Network Issues • Hardware Outages • Network Reconfiguration • User account changes • Email address requests
Please note that CCS can no longer accept issue reports via the telephone. Each support request should be submitted via the ticketing system except in the case of an internet outage which would prevent you from accessing our ticketing server.
Issue Reporting Tips
When reporting issues, please try and be concise with any descriptions and provide as much relevant information to help our engineers to quickly and accurately diagnose your issue.
End User Training
All clients should be familiar with raising tickets via our RemoteCare™ software that is installed on your PC. However, if you require training on how to raise a ticket in our system then please email helpdesk@ccssupport.co.uk
On Site Support
Our helpdesk analyses each support ticket as it is raised on our system. In some instances, you may need an on site visit to resolve an issue or perform some hardware maintenance. If you need an onsite visit, this may be chargeable. In all cases, onsite visits will be arranged and scheduled via the helpdesk.
Online Ordering Need a new PC? No problem... IT Support clients can now use our ticketing system for submitting IT asset sales orders.
